Refund & Cancellation Policy

This Refund & Cancellation Policy forms part of the Terms & Conditions of Sarvasv Technologies Private Limited ("Sarvasv", "we", "us", or "our") and applies to all engagements, services, and transactions with Sarvasv. By engaging our services, you ("Client", "you", or "your") agree to the terms set out in this policy.

1. General Refund Policy

Sarvasv provides professional IT consulting, product development, and SaaS platform development services. Due to the nature of these services — which involve intellectual effort, time commitment, resource allocation, and customized deliverables — the following refund policy applies:

• No refund shall be issued once services have been rendered, whether partially or fully.
• No refund shall be issued once an invoice has been raised, regardless of whether the services have been fully rendered at the time of invoicing.
• No exceptions will be made to this policy under any circumstances.

2. Milestone-Based Engagements

For product development and SaaS development engagements structured on a milestone basis:

• Each milestone is independently scoped, priced, and invoiced as per the agreed Statement of Work (SOW).
• Once a milestone is completed and accepted by the Client, the corresponding invoice is raised, and no refund is available for that milestone.
• If a milestone is completed but not yet accepted, the invoice may still be raised as per the payment schedule defined in the SOW, and no refund shall be available.
• Partial completion of a milestone does not entitle the Client to a refund for that milestone if an invoice has been raised.

3. Consulting Engagements

For consulting services priced on a project basis:

• Once consulting services have been rendered — including but not limited to meetings, assessments, reports, recommendations, or any other deliverable — no refund shall be issued.
• Once an invoice has been raised for consulting services, no refund shall be issued, regardless of whether all deliverables have been submitted.

4. Monthly Retainer (SaaS Maintenance & Support)

For SaaS maintenance and support services provided under a monthly retainer model:

• Retainer fees are billed in advance, on or before the 1st of each billing cycle.
• Once an invoice for a retainer period has been raised, no refund shall be issued for that period, even if the Client chooses to discontinue services mid-cycle.
• Clients may cancel future retainer cycles by providing notice as described in Section 5 below, but no refund will be processed for the current or already-invoiced cycle.

5. Cancellation Policy

5.1 Cancellation Before Engagement Commencement

If a Client wishes to cancel an engagement before any services have been rendered and before any invoice has been raised, no cancellation charges apply. Any advance payments made (if applicable) will be refunded in full within 15 (fifteen) working days.

5.2 Cancellation After Engagement Commencement

If a Client wishes to cancel an engagement after services have commenced:

• The Client must provide written notice of cancellation at least 30 (thirty) days in advance.
• The Client shall pay for all services rendered up to the effective date of cancellation.
• All invoices raised prior to the cancellation date remain payable and non-refundable.
• Any Deliverables completed up to the cancellation date will be handed over to the Client upon payment of all outstanding invoices.
• No refund shall be issued for any services rendered or invoices raised, regardless of the reason for cancellation.

5.3 Cancellation by Sarvasv

Sarvasv reserves the right to cancel an engagement if:

• The Client breaches the Terms & Conditions or the Statement of Work.
• The Client fails to make payments as per the agreed schedule.
• The Client provides fraudulent, inaccurate, or misleading information.
• Circumstances arise that make it impossible or impractical for Sarvasv to continue the engagement.

In such cases, the Client shall pay for all services rendered up to the cancellation date, and all invoices raised remain payable and non-refundable.

6. Initial Free Consultation

Initial consultations to understand the scope of requirements are always free, any number of times. Since no fee is charged for these consultations, no refund is applicable. These consultations do not constitute a commitment to engage services and carry no obligation on either party.

7. Digital Branding & Online Presence Services

Digital branding, online presence, and social media-related services are provided through our partner brand, pagr.in. Refund and cancellation policies for these services are governed by the terms applicable on pagr.in. Please refer to www.pagr.in for details.

8. Chargebacks & Payment Disputes

The Client agrees not to initiate chargebacks or payment disputes for services rendered or invoices raised. If a dispute arises, the Client agrees to first contact Sarvasv to attempt resolution. Sarvasv reserves the right to dispute any unauthorized chargebacks and may seek recovery of the disputed amount along with applicable costs and fees.

9. No-Refund Acknowledgement

10. Changes to This Policy

Sarvasv reserves the right to update or modify this Refund & Cancellation Policy at any time. Updated policies will be posted on this page with a revised "Last updated" date. The policy in effect at the time of engagement shall apply to that engagement.

11. Contact Information

For any questions regarding this Refund & Cancellation Policy:

• Sarvasv Technologies Private Limited
• 62, Rashi Apartments, Plot 3, Sector 7, Phase-I, Dwarka, New Delhi 110075, India
• Phone: +91 87429 56111
• Email: [email protected]
• Business Hours: 10:00 AM to 6:00 PM IST, Monday to Friday (excluding gazetted and national holidays)
• GSTIN: 07AANCS0402J1ZG